The enormous growth in the domain industry in the last few years has brought many players into the market. Margins, as with any industry, are challenged and it is well recognised that providing value added services to your major customers is the way to maintain your leadership. However, providing the right services without the right infrastructure can be costly.

At Thomsen Trampedach we have extensive experience of establishing value added services that give good return on investment. When dealing with your larger customers we can help you:

- Secure timely renewal
- Keep an updated portfolio
- Keep data consistent
- Expire/delete unwanted domains
- Produce and handle documents
- Automate processes
- Adapt to new NIC policies
- Package domains with other services

In optimizing these processes you will increase efficiency, limit your risk, reduce cost and improve the overall customer experience - while still maintaining a good working environment.

We offer our resources to review and improve processes and systems, and thereby increase efficiency and quality. We would typically be involved with:

- Project management
- Project participation
- Process review
- Systems review

- Process definition

We are also well aware that improvements often include changes – and these impact your employees. We are conscious of the human factor and ensure that during our projects the right people are involved, and most importantly buy into, the change decisions. Furthermore we take care that all your staff understand the value of the improvements.

If you want to stride ahead of your competitors by providing high value services to your larger business customers then contact us.